Network environment requirements at signing-up : GeoFamily App

When you install the GeoFamily app and then sign up, or when you re-install it and then log in, you must proceed in a good network environment.

Please check the following.

1. If you are using Wi-Fi, make sure there is no exclamation mark next to the Wi-Fi icon at the top of the screen. And, the Wi-Fi signal level should be high.

2. If you are not using Wi-Fi, the data network signal level should be high.

3. The [Power save]/[Power mode] icon in the Quick Panel window must be set to OFF. (OFF is gray color)

 

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[For SAMSUNG Glaxy - Android 12 or later versions user] Optimal smartphone setup for GeoFamily app

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Depending on the smartphone model and Android OS version, the setting name and screen may differ. ★ Both the Controller app and Tracker app must be set up as described below. 1. Set to use without battery limit in the background. (for both Controller and Tracker) Phone  Settings  >  Apps  > Select the GeoFamily app on the apps list. 2. Mobile Data Settings.  (for both Controller and Tracker) Phone  Settings  >  Apps  > Select the GeoFamily app on the apps list. 3. Notifications Settings.  (for both Controller and Tracker) Phone  Settings  >  Apps  > Select the GeoFamily app on the apps list. Always enable the ' Show notifications ' and ' Service Status '. 4. Power Saving Mode Settings.  (for Tracker) Phone  Settings > Battery & Device Care > Battery . Disable the  Power saving . 5. Location Permission and Accuracy Enhancement Settings.  (for Tracker) Phone  Settings...
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